Contact information

Contact Information & Communication Policy

Last Updated: February 2026

This Contact Information & Communication Policy applies to www.rhythmsofgrace.ph (“Website”) operated by Rhythms of Grace Novelty Shop (“Rhythms of Grace,” “we,” “us,” or “our”).

By communicating with us or placing an order through our Website, you acknowledge and agree to the terms outlined below.

1. Official Business Information

Trade Name: Rhythms of Grace
Registered Business Name: Rhythms of Grace Novelty Shop
Website: www.rhythmsofgrace.phOfficial Email: shop@rhythmsofgrace.ph
Official Phone: +63 917 506 7281 / +63 917 102 7696 

Business registration details and tax identification information may be provided upon formal written request where legally required.

2. Official Communication Channels

Our official communication channels are limited to:

We do not transact through personal accounts, unofficial email addresses, or private numbers.

Any communication from accounts not officially listed on our Website should be treated as unauthorized.

We are not responsible for transactions conducted through impersonators or unauthorized representatives.

3. Binding Communication & Written Confirmation

Only written confirmation sent from our official email address (shop@rhythmsofgrace.ph) constitutes a binding agreement.

The following do not constitute binding agreements:

  • Instagram Direct Messages
  • Facebook Messenger chats
  • Social media comments
  • Verbal conversations
  • Phone calls
  • Discussions at events or pop-ups

All custom orders, bulk orders, modifications, production commitments, timelines, and pricing agreements must be confirmed in writing through our official email to be considered valid.

No verbal statement or informal message overrides our written policies.

4. Social Media & Impersonation Notice

We are active on Facebook and Instagram. However:

  • We do not request sensitive payment details via direct message.
  • We do not authorize third parties to collect payments unless formally announced on our Website.
  • We are not liable for payments sent to unofficial accounts.

Customers are responsible for verifying official accounts before sharing information or making payments.

5. Marketplace Orders & Disputes

For orders placed through Shopee, Lazada, TikTok Shop, or other marketplaces:

  • All inquiries, returns, and disputes must be handled within the respective platform.
  • Website policies do not override marketplace policies.
  • We cannot process marketplace refunds outside the platform’s system.

6. Bulk & Custom Order Inquiries

Bulk, corporate, or customized order requests must be submitted through: shop@rhythmsofgrace.ph or @rgprints.ph

Quotes, pricing, production timelines, and commitments are valid only when issued in writing from our official email address.

Verbal discussions at events or via phone do not constitute confirmed agreements.

7. Response Times

Our standard response time is within 1–2 business days. Business days exclude weekends and Philippine public holidays.

Response times may be extended during:

  • Peak periods
  • Promotional campaigns
  • Launches
  • Public holidays
  • Operational disruptions

We are not liable for communication delays caused by internet interruptions, system outages, platform downtime, or force majeure events.

8. Legal Notices

Formal legal notices, claims, or official correspondence must be submitted in writing to shop@rhythmsofgrace.ph or delivered to our registered business address.

Legal notices submitted through social media platforms, messaging apps, or verbal communication will not be considered formally received.

9. Documentation Requirement for Disputes

For order-related disputes, customers may be required to provide:

  • Order number
  • Proof of payment
  • Delivery confirmation
  • Photo or video documentation (if applicable)

Failure to provide sufficient documentation may delay or prevent resolution.

10. No COD Clarification

We do not offer Cash on Delivery (COD) for Website orders.

Any COD arrangement not processed through our official Website platform and not confirmed in writing through our official email is unauthorized.

11. Updates to Contact Information

We reserve the right to update our contact details or communication channels at any time.

Customers are responsible for referring to the most current contact information published on our Website.